In partnership with NewVoiceMedia, a Vonage Company, SixPackAbs
leverages PCI Pal technology to process PCI DSS compliant payments
CHARLOTTE, N.C.–(BUSINESS WIRE)–PCI
Pal, a secure payments provider to contact centers, today released
its video case study of NewVoiceMedia’s Agent Assist Secure Payments
technology for its new engagement with SixPackAbs, a provider of health
and fitness solutions. Leveraging the NewVoiceMedia solution powered by
PCI Pal, SixPackAbs utilizes DTMF (Dual Tone Multi Frequency) masking
technology to provide customers with a secure way of handling payments
by phone without bringing their environments in scope of PCI DSS.
A recent report
by PCI Pal and Verizon found that 72 percent of contact centers
accept card not present payments. Given the growing use of contact
centers for operations and sales support (according to JLL Research,
contact centers generate over $300 billion in revenue each year) and the
associated security risks, SixPackAbs implemented NewVoiceMedia’s
technology, augmented by PCI Pal, to enable agents to take payment
details over the phone without granting them access to the data. Agents
are able to stay on the phone with customers to facilitate a positive
customer experience, while ensuring that there’s no opportunity for
payment data to get written down or stolen.
Daniel Carroll, CTO, SixPackAbs comments, “When one of our agents is
calling a customer, and it comes time for us to uptake credit card
information to pay for an order, what they will be able to do is allow
the customer to use their cell phone or whatever phone device they’re on
in order to punch in the digits of their credit card information. The
data is secured and masked. The agent never has any access to it, and in
fact, our company never gets access to the unmasked data of the credit
card. There is no opportunity for it to be written down on a piece of
paper and lost.”
“We’re very proud of our partnership with NewVoiceMedia. The company’s
award-winning cloud contact center solution helps businesses build
personal relationships with every contact, and when paired with PCI
Pal’s technology, it ensures secure payments for cardholder not present
transactions,” said Darren Gill, Chief Revenue Officer, PCI Pal.
The video case study of NewVoiceMedia’s work with SixPackAbs is
available to view here.
ABOUT PCI PAL:
PCI Pal is a specialist provider of secure payment solutions for contact
centres and businesses taking Cardholder Not Present (CNP) payments. PCI
Pal’s globally accessible cloud platform empowers organisations to take
payments securely without bringing their environments into scope of PCI
DSS and other relevant data security rules and regulations.
With the entire product portfolio served from PCI Pal’s cloud
environment, integrations with existing telephony, payment, and desktop
environments is simple and light-touch, ensuring no degradation of
service while achieving security and compliance.
PCI Pal has offices in London, Ipswich (UK) and Charlotte NC (USA). For
more information visit www.pcipal.com
or follow the team on Twitter @PCIPAL.
SourceCode Communications for PCI Pal